Your Questions, Answered

OOLONG is a Hong Kong–rooted jewellery brand founded by Stephanie Lam. Each piece draws from natural forms, from mountain ridgelines to organic silhouettes and is crafted using jade, precious materials, and traditional techniques reinterpreted through a modern lens.

OOLONG pieces combine natural jade with a range of carefully selected materials, including diamonds, pearls, and precious metals such as 18K gold and sterling silver. We also work with off-cut jade sourced from local factories, giving new life to existing materials. Each stone is natural and unique, with subtle variations in colour, texture, and form.

OOLONG operates on a small scale, prioritising mindful production and longevity. By incorporating off-cut jade, producing in limited quantities, and working with durable materials, we aim to reduce waste while respecting traditional craftsmanship and creating pieces designed to last.

All orders are shipped from France. We currently ship internationally. Shipping costs and estimated delivery times are calculated at checkout and may vary depending on destination.

Orders are usually processed within a few business days. Once shipped, delivery times depend on your location. You will receive a confirmation email with tracking details once your order has been dispatched.

We accept returns within a limited time frame (1 week), provided the item is in its original condition.

Due to the handcrafted nature of our jewellery, slight variations are not considered defects.

For return requests, please contact us before sending an item back.

You can reach us via Instagram or by email. We aim to respond within one business day.