Your Questions, Answered

OOLONG is a Hong Kong–rooted contemporary jewellery brand founded by Stephanie Lam. Inspired by movement, materiality, and cultural memory, the brand reinterprets traditional jade jewellery through a contemporary lens shaped by mountains, coastal life, and urban environments.

OOLONG pieces combine natural jade with a range of carefully selected materials, including diamonds, pearls, and precious metals such as 18K gold and sterling silver. We also work with off-cut jade sourced from local factories, giving new life to existing materials. Each stone is natural and unique, with subtle variations in colour, texture, and form.

Yes. OOLONG works with natural jade sourced through trusted suppliers and networks connected to Hong Kong and Asia.

Some pieces incorporate jade offcuts remaining fragments from larger carving or production processes reinterpreted into contemporary wearable objects.

Natural jade is never perfectly identical. Variations in colour, inclusions, translucency, and organic patterning are part of the individuality and beauty of the material itself.

OOLONG operates on a small scale, prioritising mindful production and longevity. By incorporating off-cut jade, producing in limited quantities, and working with durable materials, we aim to reduce waste while respecting traditional craftsmanship and creating pieces designed to last.

OOLONG pieces involve hand assembly, knotting, sourcing, and design development. Depending on the piece, certain stages may involve different collaborators and artisanal production processes.

All orders are shipped from France. We currently ship internationally. Shipping costs and estimated delivery times are calculated at checkout and may vary depending on destination.

Orders are usually processed within a few business days. Once shipped, delivery times depend on your location. You will receive a confirmation email with tracking details once your order has been dispatched.

We accept returns within a limited time frame (1 week), provided the item is in its original condition.

Due to the handcrafted nature of our jewellery, slight variations are not considered defects.

For return requests, please contact us before sending an item back.

For enquiries, collaborations, or custom requests, please contact:

oolongjewellery@gmail.com

or via Instagram:
@oolongjewellery